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How sensor77 Handles Your Privacy

When you open an account with us, your personal details — from your login to your DANA, OVO, GoPay or QRIS deposit history — stay secure and private.

Data encrypted in transitAccount verification required for withdrawalsNo data sold to third partiesYour privacy choices are yours to make
sensor77 How sensor77 Handles Your Privacy
REACH US ANYTIME

Contact Us About Your Privacy

Have a question about how we use your data or want to request access to what we hold? Get in touch with our support team using any of these channels. We respond to privacy requests within 7 working days and can help you exercise your rights under local law.

Team online

Live Chat

Available in-lobby from 08:00 to 23:00 Jakarta time, seven days a week. Click the help icon to start a conversation about your data or account.

Email Support

Send your privacy questions or data-access requests to [email protected]. We'll confirm receipt within 24 hours and respond fully within 7 working days.

Account Settings

Log in and go to Settings > Privacy to review your profile data, manage communication preferences, and download a copy of your account history.

HOW WE PROTECT YOU

Security, Retention and Your Rights

Your account is protected by encryption and multi-step verification for withdrawals. Deposits via DANA, OVO, GoPay and QRIS are verified in real time to prevent unauthorized access.

Encryption Standard

All communication between your device and our servers uses SSL encryption. Your password is stored in hashed form; we never store it in plain text.

Withdrawal Verification

Every withdrawal request triggers identity checks and fraud screening. You'll be asked to confirm the bank account or mobile wallet receiving your funds.

Data Retention

We keep account and payment records for seven years after your last activity to meet legal obligations and dispute resolution. Closed-account data is anonymized after this period.

Your Access Rights

Request a full copy of your data anytime via Settings or email us at [email protected]. We'll provide it in a readable format within 7 working days.

No Third-Party Sales

Your gameplay data, deposit history and personal details are never sold to advertisers or other gaming operators. We use them only to run your account and improve our service.

Cookie Transparency

We use cookies to store your language preference, remember your recent games and measure how the lobby performs. You can disable non-essential cookies in Settings.

Privacy Policy FAQs

Below are answers to the questions we hear most often about how we handle your data, what cookies do, and how to control your privacy settings.

Your account login and profile are deactivated immediately. We keep payment and gameplay records for seven years to comply with local law and handle any disputes. After that period, personal identifiers are removed and records are archived. You can request permanent deletion of non-essential data by emailing [email protected].

Only where you've opted in. If you agree to receive promotions during signup or in Settings, we'll email you about new games and events. You can unsubscribe from any email or disable marketing contact in your account privacy preferences anytime.

Each deposit is verified in real time against your registered bank details. Our payment partner encrypts your transaction data, and we never store your full banking credentials. Withdrawals require identity confirmation and fraud checks before funds leave your wallet.

Yes. Go to Settings > Privacy or email [email protected] with your request. We'll compile your account information, play history and deposit records in a downloadable format within 7 working days at no cost.

Cookies are small files that store your preferences — like which games you played last or your language choice — so the lobby loads faster next time. We also use them to count how many visitors use each game room. You can disable non-essential cookies in your browser or in Settings.

Start with our support team via live chat (08:00–23:00 Jakarta time) or email [email protected]. For formal complaints about how we handle your data, you can escalate to your local data protection authority; we comply with local privacy law.

No. Your personal data and gameplay history belong to you and are used only to operate your account, process payments and improve our service. We do not sell or trade your information to marketing companies, other gaming brands or any external party.